Privacy Policy

ACCOUNT AND TRANSACTION INFORMATION

We process information tied to your account (name, email, preferences) and to your transactions (orders, returns, refunds). This information helps us deliver a reliable online retail service and gives you access to your purchase history.

BASKET AND SESSION OPERATION

Session identifiers and cookies are used to retain your basket, keep you signed in and protect access to your account. Without these elements, some essential functions of the site could fail to work correctly.

PAYMENT SECURITY

Payments are managed by a specialised provider. We do not keep the full card number or the security code. Data is encrypted and security checks are in place to reduce fraud and unauthorised access.

PROTECTION OF CONTACT DETAILS

We use your contact information for delivery and essential notifications. We restrict its visibility to authorised teams and strictly necessary suppliers. Access controls and logging contribute to protecting this data.

ANALYSIS AND IMPROVEMENT

We may analyse site usage (pages visited, errors, performance) to improve the experience. Where possible, we prefer aggregated statistics and identifiers that limit direct identification.

SHARING WITH THIRD PARTIES

We share certain information with essential providers: delivery, payment, hosting, security and technical analytics. They may use this information only to provide the requested service.